For the better part of the past fifteen years, customer ratings and reviews have been an industry standard feature of every major e-commerce site on the web. But in more recent times, the average user’s experience with ratings and reviews technology has become strained, and as a result, businesses are seeing diminished returns from these fairly expensive tools.
First, let’s examine the issues facing today’s e-commerce retailers using the current set of ratings, reviews and feedback solutions.
Lurking behind these known issues is an even greater psychological factor: the onus is on the user to do too much heavy lifting, with no benefit in sight. Users must log in, type out a response, submit, authenticate their email address, etc. Needless to say, completing a simple review is a real pain for the user.
And what’s in it for them? Usually, nothing. These flaws are leading to very low response rates of less than 1% across the industry.
What are micro reviews?
(try it yourself, highlight text or hover over the Antenna logo at the end of paragraphs and click a response)
Micro reviews are ratings and reviews for the mobile generation. Or put another way, micro reviews are to traditional ratings and reviews what Twitter is to blogging.
Micro reviews are short descriptive user reactions that capture true audience sentiment — at the consideration stage and not just post-purchase — to help influence purchase behavior. With a single-click or tap, users can choose a predefined reaction that best describes how they feel, or submit their own custom expression. Users can react and view micro reviews on products, images, text, or other content, seamlessly and effortlessly.
Why micro reviews and feedback are better
What about results?
Antenna is the first micro reviews technology in the marketplace, designed to drive higher user interaction. Between 10% - 80% of site visitors interact with Antenna in some way, improving key metrics across the board.
If you’re looking for an alternative or supplement to your traditional ratings & reviews tools, then Antenna could be the right solution for you. Let us know if you would like to see a demo or start a trial today.
We’ll contact you within 24 hours to set up a time for a demo.